Delivery
Here at Thomas Crapper we are proud to offer a wide range of products with different weights and sizes. To ensure that your order is delivered as efficiently as possible we have partnered with several national parcel and pallet carriers who offer a range of delivery options.
How much will my delivery cost?
How much you pay for the delivery of your order will usually depend upon the order value. The price you will pay for delivery will be calculated and displayed during the checkout process once the delivery address details have been entered.
In general terms the delivery service and charges are shown in the table below. Delivery times are quoted from date of despatch, which will typically be 5-7 working days from receipt of order:
| Order value | Delivery charge | Typical delivery time |
| £0.99 – £50.00 | £7.50 | 1- 2 days |
| £50.01 – £300.00 | £20.00 | 2 – 3 days |
| £300.01 – £500.00 | £35.00 | 2- 3 days |
| £500.01 plus | £55.00 | 2- 5 days |
We understand that the cost of delivery is an important factor in making your decision. The table above provides an indication of delivery charges for ‘example’ orders being delivered to an address in mainland England, Wales and some areas of Scotland.
Please Note: The delivery time quoted in this table refers to the number of days following dispatch. We normally aim to dispatch goods within 5-7 working days from receipt of order.
How will my order be delivered?
Orders are delivered either as parcels or on pallets, depending upon the products ordered.
Parcels are normally delivered to door. Parcel delivery drivers may leave parcels with a neighbour, in a safe place if no-one is available to take delivery at the specified address.
Pallets are normally used for large, heavy or fragile items and when the number of items on an order makes delivery more efficient via a pallet service.
Pallet deliveries are made to an accessible kerbside location on firm ground near to the delivery address.
Returns policy
We operate a 30 day returns policy, so if you’re not completely satisfied with your purchase, you can return your order within 30 days of receiving it.
To arrange a return, please speak with our office on 01789 450522 (for calls outside the UK dial +44 1789 450 522). Lines are open Monday to Friday 9.00am – 5.30pm, we are closed on Saturday and Sunday. Or e-mail us on wc@thomas-crapper.com.
You will be responsible for arranging the return of the goods to our warehouse.
Please note there are exceptions to our standard returns policy:
Discounted items or items in our Sale category cannot be returned or exchanged.
Returned items must be returned in original packaging and in a resalable condition (this includes undamaged packaging).
Returned items must have no visible signs of wear or installation.
Overseas Shipping
If you require overseas shipping, please contact us on wc@thomas-crapper.com or +44 1789 450 522
